Welcome to the BestOfferBuy.com FAQ!


Here, you can find useful information about:

  • How to order from China with BestOfferBuy.com
  • Details about import taxes
  • Information about the BestOfferBuy 12-month warranty

You can find the information that you want with the search box on the left or choose from the category below the search box.

Popularity: 64% [?]

Chinese New Year 2014


Please note that during Chinese New Year (20th Jan, 2014 - 9th Feb, 2014), our office will be closed and dispatch will be very limited during this period. There will only be limited customer support to handle basic issues such as parcel tracking. Inquiries that are specifically related to products will only be answered after the Chinese New Year as our suppliers will be on holiday too.

If your parcel is not dispatched before 20th Jan, 2014, most likely it will only be dispatched after the holiday.Based on our past experience, we will have to process a large number of orders when the office re-opens and we seek your understanding about the delay. However, you can be assured that we will do our best to process and dispatch your orders as soon as possible.

Happy Chinese New Year!

BestOfferBuy

Popularity: 25% [?]

Chinese New Year 2013


Please note that during Chinese New Year (7th Feb, 2013 - 18th Feb, 2013), our office will be closed and dispatch will be very limited during this period. There will only be limited customer support to handle basic issues such as parcel tracking. Inquiries that are specifically related to products will only be answered after the Chinese New Year as our suppliers will be on holiday too.

If your parcel is not dispatched before 7th Feb, 2013, most likely it will only be dispatched after the holiday.Based on our past experience, we will have to process a large number of orders when the office re-opens and we seek your understanding about the delay. However, you can be assured that we will do our best to process and dispatch your orders as soon as possible.

Happy Chinese New Year!

BestOfferBuy

Popularity: 38% [?]

Postal Delay


Please note that due to the heightened aviation security measures (http://www.hongkongpost.com/eng/publications/notices/2011/20110225a/index.htm) imposed by all countries, all shipment (except for DHL Express) will be subjected to delay by an additional 2 - 4 days. Basically, your order has to be inspected by the Hong Kong Post before boarding the plane. In the above URL, although the Hong Kong Post mentioned that only mail services to the United Stated will be affected, we have verified with the Hong Kong Post and confirm that ALL outgoing mail services are affected. Our apologies for the delay and we will update the latest situation here as soon as we could. Thank you for your understanding.

Here is the link to the same notice on eBay Hong Kong: 
http://exportnews.ebay.com.hk/hk_shipping/1852.html

Popularity: 58% [?]

Chinese New Year 2012


Please note that during Chinese New Year (19th Jan, 2011 - 30th Jan, 2012), our office will be closed and dispatch will be very limited during this period. There will only be limited customer support to handle basic issues such as parcel tracking. Inquiries that are specifically related to products will only be answered after the Chinese New Year as our suppliers will be on holiday too.

If your parcel is not dispatched before 19th Jan, 2012, most likely it will only be dispatched after the holiday.Based on our past experience, we will have to process a large number of orders when the office re-opens and we seek your understanding about the delay. However, you can be assured that we will do our best to process and dispatch your orders as soon as possible.

Happy Chinese New Year!

BestOfferBuy

Popularity: 50% [?]

Do you send out invoice for dropship orders?


Yes, we will send out our own invoice for all orders, including dropship orders.

We understand that this could be a problem for your business as we are almost certain that you do not want your customer to know about us. As a result, we will need your help to ensure that this do not happen. Please follow the instructions below:

Instructions

When you fill up the delivery address, please indicate the name of your website at the back of the recipient’s full name with an enclosed square brackets. For example, if the name of your customer is StevenGerrard, please write it as:

Steven Gerrard [abc shop]

Anfield, Liverpool

34h34

United Kingdom

Remember to indicate the name of your website or company within the square brackets! If you are also interested in sending your own customize invoice, please write to us.

Popularity: 56% [?]

How to update or modify my shipping address?


There is only ONE way to ensure that we are shipping to the correct shipping address… (more…)

Popularity: 86% [?]

How to convert my EasyTech MN1000 MP4 player from Chinese menu into English


Below is a video that shows you the steps. (more…)

Popularity: 65% [?]

How can I check my Order No.


Whenever you want to inquire about your order’s status, it always helps to speed up the process by providing us your order no. The pictures below will guide you step by step in recovering your Order No. (more…)

Popularity: 88% [?]

Can I upgrade the shipping method for “Free Shipping”?


Additional charges applies should you decide to upgrade your “Free Shipping”. Upon checkout, please choose between register mail or courier service.

Popularity: 76% [?]