Welcome to the BestOfferBuy.com FAQ!


Here, you can find useful information about:

  • How to order from China with BestOfferBuy.com
  • Details about import taxes
  • Information about the BestOfferBuy 12-month warranty

You can find the information that you want with the search box on the left or choose from the category below the search box.

Popularity: 64% [?]

Chinese New Year 2014


Please note that during Chinese New Year (20th Jan, 2014 - 9th Feb, 2014), our office will be closed and dispatch will be very limited during this period. There will only be limited customer support to handle basic issues such as parcel tracking. Inquiries that are specifically related to products will only be answered after the Chinese New Year as our suppliers will be on holiday too.

If your parcel is not dispatched before 20th Jan, 2014, most likely it will only be dispatched after the holiday.Based on our past experience, we will have to process a large number of orders when the office re-opens and we seek your understanding about the delay. However, you can be assured that we will do our best to process and dispatch your orders as soon as possible.

Happy Chinese New Year!

BestOfferBuy

Popularity: 26% [?]

Chinese New Year 2012


Please note that during Chinese New Year (19th Jan, 2011 - 30th Jan, 2012), our office will be closed and dispatch will be very limited during this period. There will only be limited customer support to handle basic issues such as parcel tracking. Inquiries that are specifically related to products will only be answered after the Chinese New Year as our suppliers will be on holiday too.

If your parcel is not dispatched before 19th Jan, 2012, most likely it will only be dispatched after the holiday.Based on our past experience, we will have to process a large number of orders when the office re-opens and we seek your understanding about the delay. However, you can be assured that we will do our best to process and dispatch your orders as soon as possible.

Happy Chinese New Year!

BestOfferBuy

Popularity: 50% [?]

How to update or modify my shipping address?


There is only ONE way to ensure that we are shipping to the correct shipping address… (more…)

Popularity: 86% [?]

How can I check my Order No.


Whenever you want to inquire about your order’s status, it always helps to speed up the process by providing us your order no. The pictures below will guide you step by step in recovering your Order No. (more…)

Popularity: 88% [?]

Do you offer any walk-in or COD service?


No. We do not offer any walk in, pick up or COD services and all transactions will have to be done online.

Popularity: 66% [?]

NTSC or PAL?


NTSC - National Television Standards Committee. Colour Video Signal, North American and Japanese television standard - 525 Lines, 60Hz.

PAL - Phase Alternate Line ­ Colour Video Signal standard for most of Europe, Australia and the Middle East - 625 Lines, 50Hz.

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Popularity: 30% [?]

I have not receive any reply from BestOfferBuy.com. What can I do?


Our professional customer support replies email on a daily basis except for public holiday. Therefore, it is not normal that you did not receive our reply after 3 business days. Please check the spam filter in your mail box again or you can contact us via MSN at: support@bestofferbuy.com

Popularity: 24% [?]

How do I make payment for the Remote Area Service Charges by DHL Express?


1. Prior to your purchase, check on the DHL website to confirm if your destination falls in such area.

2. Proceed to checkout as per normal and make payment.

3. If your destination unfortunately falls in such area,  we will contact you again via email for additional payment. Note that you will not be require to make such payment upon checkout even if your destination belongs to a remote area as classified by DHL Express.

Popularity: 39% [?]

Is there additional charges for using DHL Express?


The rate for shipping via DHL Express displayed in your shopping cart is inclusive of fuel surcharge and security charges imposed by DHL Express. However, please note that it does not include Remote Area Service Charge, which is applicable depending on destination. For more details, you can visit their website at:

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Popularity: 30% [?]